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	<title>Ben Forest Consulting LLC</title>
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	<description>On-site Mac, iPhone &#38; iPad support</description>
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		<title>The consultant meets the Genius; bad &#8220;superdrive&#8221;</title>
		<link>http://blog.benforest.com/the-consultant-meets-the-genius-bad-superdrive/</link>
		<comments>http://blog.benforest.com/the-consultant-meets-the-genius-bad-superdrive/#comments</comments>
		<pubDate>Thu, 16 Aug 2012 03:12:08 +0000</pubDate>
		<dc:creator>Ben Forest</dc:creator>
				<category><![CDATA[Customer Support]]></category>
		<category><![CDATA[FAQs]]></category>
		<category><![CDATA[Technical]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.benforest.com/?p=138</guid>
		<description><![CDATA[Just tonight; I decided to get my 2011 Macbook Pro fixed; its CD/DVD players suddenly stopped working. The Genius at the Freehold Apple store ran a battery of tests &#8211; including rebooting it into the previous operating system (Snow Leopard 10.6). They confirmed what I suspected; that somehow the mechanism had failed. Only solution is [...]]]></description>
			<content:encoded><![CDATA[<p>Just tonight; I decided to get my 2011 Macbook Pro fixed; its CD/DVD players suddenly stopped working. The Genius at the <a title="Freehold NJ Apple Store" href="http://www.apple.com/retail/freeholdracewaymall/">Freehold Apple store</a> ran a battery of tests &#8211; including rebooting it into the previous operating system (Snow Leopard 10.6). They confirmed what I suspected; that somehow the mechanism had failed. Only solution is get an external optical drive or replace the internal one.</p>
<p>The Genius waved the labor fee and only charged me for the part ($119). Best of all they installed it an hour. Very impressive. My interactions with them was fun and professional. I do wish of course that my drive had not failed. It is a bit extra annoying that it broke 110 days after the warrantee period. Should have followed my own advice and bought Applecare extended warranty (although if that&#8217;s all that goes wrong; I am still ahead cost-wise).</p>
<p>My editorial remark on the topic is; that over the many years of using internal notebook DVD super drives from Apple; I am not so sad to see them go bye-bye. (They are not built-into the Retina Macbook Pro or Macbook Air&#8217;s.) I do not have a formal count, but a good guess is &#8211; four times &#8211; is the number that I have had to replace them since I brought my first Apple notebook in 2000. And each time cost me much more than $119.  I am fine with using the external USB drives for watching and burning my future CD and DVD&#8217;s from my notebooks; at least that will only cost me $50 to replace.</p>
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